November 24, 2025
The holiday season brings plenty of stress, so don't let technical glitches add to the chaos. With customers rushing to complete last-minute tasks and employees balancing family commitments, tensions run high. Avoid frustrating your audience with preventable technology hiccups.
Consider this your essential Holiday Tech Etiquette Guide—because no one wants to be known as that company that spoils someone's day.
1. Update Your Online Hours Before Customers Get Disappointed
Imagine a customer dashing over during their lunch break because Google says you're open—only to find the doors locked and the lights off. Oops, that's a surefire way to frustrate people.
Make sure you update your:
- Google Business Profile (critical for visibility)
- Social media accounts like Facebook, Instagram, and Yelp where customers look for your info
- Your website banner with clear holiday hours
- Apple Maps—yes, many people still use it
Try this holiday hours message: "Happy Holidays! We'll be closed Thursday, Nov. 28 through Sunday, Dec. 1 to celebrate with family. Back to regular hours Monday morning, slightly turkey-hungover but ready to assist!"
2. Craft Warm, Human Out-Of-Office Replies
If you're stepping away, don't leave your customers guessing in silence. A polite, friendly auto-response acts like a helpful receptionist—professional yet personable.
Example out-of-office message: "Thanks for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll reply as soon as we're back and fueled by coffee. For urgent matters, call (XXX) XXX-XXXX. Wishing you a joyful holiday!"
3. Keep Out-Of-Office Messages Simple and Secure
Avoid sharing too many personal details like travel plans or staff outings. Customers don't need that level of information, and oversharing can pose security concerns.
Stick to essential info such as your return date, response times, and alternate contact options. Save the fun stories for your social media channels.
4. Double-Check Your Phone System Ahead of Time
During the busy season, callers are often hurried and stressed. Ensure your voicemail greeting accurately reflects your current hours and doesn't confuse or frustrate callers.
Pro tip: Call your own business line to hear what customers hear. Many businesses still have outdated messages from years ago.
Sample voicemail script: "You've reached [Business Name]. Our office is closed for the holiday weekend. Please leave a message, and we'll get back to you Monday morning. For urgent issues, press 1 to connect with our on-call team. Happy Holidays, and thanks for your patience!"
5. Clearly Communicate Shipping Cutoff Dates Early
If your business involves shipments, transparently share cutoffs and deadlines to avoid last-minute panic. Display your "order by" dates prominently online and send reminders to customers.
Late deliveries can cause disappointment, but missed expectations damage trust. No one wants to explain why their anniversary present is arriving late.
The Verdict: Thoughtful Tech Practices Lead to Happier Customers and Stronger Business
Holiday technology etiquette is straightforward: set clear expectations, communicate warmly and respect your customers' time. These small updates can save stress and keep your reputation shining bright.
Remember, your goal is more than avoiding mishaps — it's to ensure your customers feel valued, even when you're taking a well-earned break.
Need help keeping your systems and customer experience flawless this holiday season? Call us at (949) 537-2909 or click here to schedule your complimentary 10-Minute Discovery Call. Let's explore simple strategies to keep your operations smooth while you enjoy some well-deserved rest.
